We do everything we can to provide the best possible service to our clients and would love to hear from you to help us improve.

If you are dissatisfied with the service you have received or any other aspect of your investment with REQ, please contact Customer Service at +4790755239 or e-mail post@req.no

If you wish to file a formal complaint, it must be done in writing. You must state what you think REQ has done wrong and what you want to achieve with your complaint. Describe the sequence of events as fully as possible and attach any documentation that may be relevant to the case.

The complaint should be sent by e-mail to post@req.no or by mail to REQ AS, Rådhusgata 27, 0158 Oslo.

You will receive written confirmation that we have received and registered your complaint within five business days, with information about the next steps and the expected processing time.

We aim to process all complaints and provide feedback within 14 business days. It may be necessary to obtain additional information and documentation to ensure that the case is handled professionally and efficiently.

If you are unsatisfied with REQ’s response to your complaint, you may refer the matter to the Financial Services Complaints Board. For the Financial Services Complaint Board to address a dispute, the complaint must first be sent to REQ AS, which has a reasonable time to respond.